Industry Update
Supplier News11 November 2020

SuitePad collaborates with hotelbird

Guests and hosts benefit: Seamless guest journey - from check-in to check-out

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SuitePad GmbH

It's always good when two companies collaborate with each other! Technology providers SuitePad and hotelbird are doing exactly that. They have bundled their technology know-how and brought their respective systems together: SuitePad's BYOD (bring-your-own-device) solution with the hotelbird app; the in-room SuitePad tablet with the hotelbird check-in /out terminal; as well as across and vice versa.

"This means that the entire guest journey is now covered digitally. It's a seamless, digital, and hygienic guest experience from pre-stay to check-out - keyword 'seamless guest journey' ", Moritz von Petersdorff-Campen, co-founder and managing director of SuitePad, is pleased about the new cooperation. "Hotel guests simply have different wishes and preferences, so it makes sense to offer them many options from which they can choose the most suitable." And Juan Sanmiguel, CEO of hotelbird, adds: "SuitePad is the perfect partner for us, with its strong focus on the direct and digital guest communication that we complement perfectly." Hotel guests and their hosts benefit greatly from this collaboration because they will no longer face disconnected solutions. They will experience a combination of two systems that act, communicate, and function as one.

This is how the guest journey can play out with SuitePad and hotelbird:

From now on, hotel guests can be made aware of SuitePad's BYOD (Bring-your-own-device) solution in the pre-stay email. They will find out about the hotel and the upcoming stay. This includes the option of online check-in with the hotelbird app. Alternatively, the hotelbird check-in/-out terminal can also be used on-site. They then have the option of using a digitally available room key. Once in the room, guests can use the SuitePad in-room tablet which combines guest directory, hotel telephone, and hotel TV remote control on one device. The check-out can then take place via the SuitePad in the room as well as the hotelbird app or the hotelbird check-in/-out terminal.
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SuitePad BYOD

Our BYOD (Bring-Your-Own-Device) solution allows hotels to offer their guests access to the SuitePad frontend before they arrive at the hotel via an in-browser solution. Guests can check out activities to do in the local area, find information about the hotel, and explore what the SuitePad solution has to offer before they even arrive on the premises.

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SuitePad In-Room Tablet / Digital Guest Directory

Our digital guest directory replaces the traditional paper-based guest folder with a dynamic, digital alternative that can be updated remotely and provides guests with a modern interactive experience.

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Independent Hotel Show Amsterdam

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Amsterdam RAI — Amsterdam - The Netherlands
Booth: E03
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SuitePad is a leading provider of in-room tablets in the hotel industry and an expert in digital guest communication. The Berlin company was founded in 2012 and now has over 60 employees. In January 2021, SuitePad was awarded first place at the "Hotel Tech Awards" in the categories "Guest Room Tablets" for the second time in a row.

The SuitePad, a tablet for the hotel room, replaces the traditional guest directory by taking digital communication between hoteliers and guests to a whole new level. In addition to general information about the hotel, the surrounding area, gastronomic offers, and an entertainment menu, the SuitePad also serves as a booking tool for spa treatments and restaurant reservations and also combines the hotel TV remote control and hotel room telephone in one device. SuitePad has equipped more than 1,000 hotels in 30 countries and over 60,000 hotel rooms with its in-room tablets. The portfolio also includes a BYOD solution - Bring Your Own Device, for the use of guest devices - the SuitePad lobby screen and SuiteCast, an easy and flexible streaming solution for the hotel TV.

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Philipp Wachenfeld
VP Marketing
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