TrustYou Named Best in Reputation Management and Guest Feedback & Surveys Categories in the 2021 HotelTechAwards
We're excited to share that TrustYou has been named 2021's #1 in both Reputation Management and Guest Feedback & Surveys categories by Hotel Tech Report.
Munich - We're excited to share that TrustYou has been named 2021's #1 in both Reputation Management and Guest Feedback & Surveys categories by Hotel Tech Report.
Each month, more than 100,000 hotel industry professionals use HotelTechReport.com to make informed purchasing decisions. The HotelTechAwards determine the best hotel software products across every category based primarily on customer feedback but also key data points integration compatibility, organizational health, partner network strength, and customer support quality.
Reviews from verified users of TrustYou highlight features like the excellent reputation management tools, the comprehensive analytics capabilities and customizable guest surveys. Customers also widely praised TrustYou for the ability to seamlessly combine multiple solutions to everyday challenges under one complex, yet easy-to-use platform and for the increased efficiency of each feature, all meant to drive better satisfaction rates and more guest engagement.
"Each month Hotel Tech Report helps more than 100,000 hoteliers research and vet technology partners for their properties. Winning a HotelTechAward is the highest achievement in the industry because it's based on real data. Hoteliers trust this award when making purchase decisions because scoring is transparent and participation is ubiquitous amongst the most reputable vendors in the industry," says Jordan Hollander, CEO of Hotel Tech Report.
"We created the HotelTechAwards as a democratized way to help our fellow hoteliers quickly determine best of breed vendors based on data they can trust. The ranking process is simple, transparent, and unbiased--judging is based on time tested ranking factors, publicly available data and crowdsourced insights from verified hoteliers who have hands-on experience with each product."
The HotelTechAwards are often referred to as "the Grammys of Hotel Tech" and winners have been selected from more than 200 of the top technology products around the world. The HotelTechAwards are the industry's only data-driven awards platform with winners determined not by a handful of judges or popularity votes but by product reviews from a global community comprised of thousands of verified hotel technology users across more than 120 countries.
About Hotel Tech Report Hotel Tech Report is the world's largest online community for technology insights and digital transformation strategies in the massive hotel industry. Our mission is to arm hotel owners and managers with the tools they need to leverage modern digital technologies and solve real-world business problems. Everything that we do is built upon a foundation of trust and transparency provided by authentic verified peer and expert reviews. Each month we help nearly 100,000 hoteliers learn about technology solutions and strategies that make their properties more efficient and solve their most pressing business problems.
About TrustYou
TrustYou is hospitality's memory: the platform that unifies what guests feel, what they do and what they ask in a single system. Since 2008, more than 100,000 hospitality businesses have used TrustYou to understand their guests, act on what they learn, and keep the relationship going between stays.
That memory has three parts, built to work as one:
Customer Experience Platform (CXP), the memory of experience: reviews, surveys, sentiment and reputation, captured and acted on across every touchpoint.
Customer Data Platform (CDP), the memory of the customer: every transaction and interaction resolved into one golden profile, and activated through service and marketing communication.
TrustYou Agent, the memory of conversation: one AI agent across every channel, from web to WhatsApp to email, around the clock and in every language, closing the loop so that outbound messages from the CDP and inbound replies to the Agent belong to the same continuous conversation.
Every interaction adds to the memory, so the system knows each guest better than it did the day before.
TrustYou is headquartered in Munich, Germany, and serves hospitality brands in over 165 countries. Learn more at www.trustyou.com.
Media Contact
Lize de Kock
Senior Marketing Communication Manager [email protected]