Munich - We're excited to share that TrustYou has been named 2021's #1 in both Reputation Management and Guest Feedback & Surveys categories by Hotel Tech Report.

Each month, more than 100,000 hotel industry professionals use HotelTechReport.com to make informed purchasing decisions. The HotelTechAwards determine the best hotel software products across every category based primarily on customer feedback but also key data points integration compatibility, organizational health, partner network strength, and customer support quality.

Reviews from verified users of TrustYou highlight features like the excellent reputation management tools, the comprehensive analytics capabilities and customizable guest surveys. Customers also widely praised TrustYou for the ability to seamlessly combine multiple solutions to everyday challenges under one complex, yet easy-to-use platform and for the increased efficiency of each feature, all meant to drive better satisfaction rates and more guest engagement.

"Each month Hotel Tech Report helps more than 100,000 hoteliers research and vet technology partners for their properties. Winning a HotelTechAward is the highest achievement in the industry because it's based on real data. Hoteliers trust this award when making purchase decisions because scoring is transparent and participation is ubiquitous amongst the most reputable vendors in the industry," says Jordan Hollander, CEO of Hotel Tech Report.

"We created the HotelTechAwards as a democratized way to help our fellow hoteliers quickly determine best of breed vendors based on data they can trust. The ranking process is simple, transparent, and unbiased--judging is based on time tested ranking factors, publicly available data and crowdsourced insights from verified hoteliers who have hands-on experience with each product."

The HotelTechAwards are often referred to as "the Grammys of Hotel Tech" and winners have been selected from more than 200 of the top technology products around the world. The HotelTechAwards are the industry's only data-driven awards platform with winners determined not by a handful of judges or popularity votes but by product reviews from a global community comprised of thousands of verified hotel technology users across more than 120 countries.

About Hotel Tech Report

Hotel Tech Report is the world's largest online community for technology insights and digital transformation strategies in the massive hotel industry. Our mission is to arm hotel owners and managers with the tools they need to leverage modern digital technologies and solve real-world business problems. Everything that we do is built upon a foundation of trust and transparency provided by authentic verified peer and expert reviews. Each month we help nearly 100,000 hoteliers learn about technology solutions and strategies that make their properties more efficient and solve their most pressing business problems.

About TrustYou

TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:

  • Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
  • Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
  • AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.

With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations. 

Learn more at www.trustyou.com.

Lize de Kock
Senior Marketing Communication Manager