Among all the challenges the COVID-19 pandemic created for the hotel industry, determining layoffs and furloughs of employees was among the toughest for hoteliers. A further complication was determining what support those still on the job would need.

As part of a "ForWard Thinking: Women at Top" webinar series presented by the American Hotel & Lodging Association on Monday, Simone Wu, senior vice president, general counsel, corporate secretary and external affairs at Choice Hotels International, said her company has tried to up its communication to help with restructuring its people.

"There's no more difficult decision than those that impact people," she said. "This past year has been hard on this industry, it's been hard on our people, hard on our companies … and we've all had to tighten our belts." 

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