Hoteliers Cope with Dramatic Changes in Labor As Demand Shifts
Cross-Training, Dynamic Staffing Offer Flexibility
The COVID-19 pandemic was a shock to the system that led to a number of layoffs across the hotel industry. But as demand starts to return and occupancy increases, hoteliers are finding ways to bring back staff.
Del Ross, chief revenue officer of Hotel Effectiveness, said "there are certainly a lot of material changes that have happened and are going to happen to labor" in U.S. hotels.
Most hotel jobs were eliminated during the worst part of the pandemic recession, and the U.S. hotel industry was down to a quarter of the jobs it had in March 2020 by mid-April of that year, he said.
