Industry Update
Press Release 4 May 2021

Paradisus by Meliá Launches The Reserve, A Brand Wide Upgraded Guest Experience

The luxury, all-inclusive resort brand in Mexico and the Caribbean now offers a new premium guest experience throughout its five leading resorts

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Paradisus Resorts (by Sol Melia)

Paradisus by Meliá, the luxury all-inclusive resort brand owned and operated by Spanish hotel chain Meliá Hotels International, has announced the debut of The Reserve, a brand wide upgraded guest experience within each Paradisus location.

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The Reserve, previously known as Royal Service and Family Concierge, has merged these separate services together to form an immersive vacation experience for adults, families and groups.The Reserveoffers the highest accommodations within each resort, featuring expansive suites with the latest technology and luxurious amenities, and most premium service within the brand, featuring exclusive amenities and curated VIP services. Guests who book The Reserve experience specialized concierge service including private check-in and check-out, personalized in-room aromatherapy, custom turn-down service, individual assistance with priority reservations for activities and restaurants, private pool and beach club access with customized service and access to special curated events throughout the resort, such special culinary events and glamping on the beach.

The Reserve offers both adults-only and family-friendly options. Adults have access to areas within each resort solely for adults including an exclusive restaurant, lounge for check in and check out, pool and beach areas.

"2021 is an exciting time for Paradisus by Meliá," said Andre Gerondeau, Chief Operating Officer for Meliá Hotels International. "As we welcome back our guests under the Stay Safe with Meliá program, they will also have the opportunity to experience this special, elevated guest experience through The Reserve. Also this year, we debuted a new wedding and romance program, Romance by Paradisus, offering our guests refreshed packages to experience love at our resorts."

In addition to these brand wide upgrades, Paradisus has also made changes to its Riviera Maya location. Paradisus Playa del Carmen has renamed its family-friendly section of the resort. What was previously Paradisus La Esmeralda, will now be known as Paradisus Playa del Carmen. This section of the resort features 506 spacious suites, including 188 The Reserve rooms. 68 of the 188 Reserve suites are swim-up suites with direct access to private pools. In addition, the resort features a Kids Zone with supervised activities for kids up to 14 years old, playground and tropical-themed water park with three swimming pools, giant water buckets and five slides for kids of all ages. Paradisus Playa del Carmen guests will also have access to 11 restaurants and eight bars.

The adults-only section of the resort will remain Paradisus La Perla, featuring 393 spacious suites, including 150 The Reserve rooms. 58 of the 150 Reserve suites are swim-up suites with direct access to private pools. Guests at both resorts will be able to book The Reserve and receive upgrade accommodations and exclusive services and amenities, along with access to an adults-only pool, adults-only beach. In addition to the 11 restaurants and eight bars that are for everyone, adults will be able to dine exclusively at six restaurants and six bars, each with distinct flavor and personality.

In May 2020, the Spanish hotel company announced the debut of the Stay Safe with Meliá program. The company has partnered with Bureau Veritas, a company leader in inspection, certification, and testing, to ensure the Meliá Hotels International system is achieving the highest standards in the management of preventative measures to combat COVID-19 in its hotels worldwide. The 340 hotels around the globe have modified their facilities and redesigned all their processes to reduce direct interaction and maintain hygiene standards and social distancing across each property. These safety measures include temperature checks of all guests upon arrival, special Covid-19 amenities kits with a mask, gloves and hydroalcoholic gel, and strictly enforcing social distancing at restaurants, pools and entertainment activities.

Resorts currently open for guests include Paradisus Los Cabos, Paradisus Playa del Carmen, Paradisus La Perla, Paradisus Cancun and The Grand Reserve at Paradisus Palma Real. Paradisus Palma Real will reopen on June 10, 2021. Reservations can be made at www.melia.com.

Related Brand

Paradisus

Paradisus by Meliá is a luxurious, all-inclusive hotel brand owned and managed by Meliá Hotels International, one of the most successful family-owned hotel companies worldwide. The properties are located in some of the world’s most breathtaking destinations, as well as emerging hotspots, offering the ultimate guest experience.
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Other Brands by Melia
Circle by Melia
Gran Melia
INNSIDE
ME
Melia
Sol

About Melia Hotels International

Founded in 1956 in Mallorca (Spain), Meliá Hotels International operates more than 390 hotels (portfolio and pipeline) throughout more than 40 countries, with brands including Gran Meliá Hotels & Resorts, Paradisus by Meliá, ME by Meliá, Meliá Hotels & Resorts, INNSiDE by Meliá, Sol by Meliá and TRYP by Wyndham. The Company is the global leader in resort hotels, while also leveraging its experience to consolidate the growing segment of the leisure-inspired urban market. Its commitment to responsible tourism has led the Group to become the third most sustainable hotel company in the world in 2018, according to RobecoSam, the investment company to produce the Dow Jones Sustainability Index. Meliá Hotels International is also included in the IBEX 35 Spanish stock market index and it is the Spanish hotel leader in Corporate Reputation (Merco Ranking). Follow us on Twitter, Facebook, Linkedin and Instagram meliahotelsinternational.com

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