Industry Update
Press Release11 October 2021

Les Clefs d’Or UAE hosts Educational Day 2021 themed ‘Be Vocal’

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Les Clefs d’Or USA

This year's most-awaited Educational Day of Les Clefs d'Or UAE with a theme "Be Vocal", was held at Infinity des Lumiéres, the ultimate immersive digital art experience in the Middle East, and the biggest digital art venue in the GCC region. As the regional epicentre of pioneering cultural expression, Infinity des Lumières provides infinite possibilities to be at the centre of art, fully immersed and connected to it.


The event was participated by 250 hotel concierges and front liner associates. The key highlight of the event was the presence of HE Helal Saeed Al Marri, Director General of DTCM where he also had an interactive chat with the Les Clefs d’Or UAE National President Abey Sam. His Excellency highlighted the speedy recovery growth of Dubai as a destination and also thanked all the front liners for all the hard work they do to support Dubai as a global destination.

One of the highlights of the event was the panel discussion of hospitality leaders from key international hotel brands and panel discussed on the future of hospitality world. Panel discussed on the trends and future of hospitality segment and also the changes came up to the industry during the pandemic period. The panel was attended by William Costley - Senior Vice President Operations, Arabian Peninsula & Turkey, Hilton, Maryam Mohajer – VP, Planning, Strategy & Optimization, EMEA Marriott, Marc Descrozaille – Chief Operating Officer, IMEA, Accor and Amit Nayak - Vice President & Executive Board Member HAMA , MEA

Another highlight of the event was the panel discussion between the Food and Beverage experts from the individual and hotel restaurants. It has been an interesting discussion to hear the viewpoints of their operations styles and also their involvement in Dubai’s culinary scene. The panel attended by Nick Patmore , Hotel Manager, JW Marriott Marquis Dubai, Kasper Gjedsted - Co-Founder, PERE.COM , Kym Barter - Vice President F&B ,Atlantis The Palm and Atlantis The Royal, Hussein Hadla -General Manager, Asil Dubai and Mario Faria - Food & Beverage Manager, Galeries Lafayette.

The two sessions were insightful and truly inspirational. Les Clefs d'Or International President Anders Olsted Jensen , 3rd Vice President Brian Mackenzie ,and General Secretary Burak Ipekci were also present and showed enormous support to the members. The Educational Day is a yearly event organized by Les Clefs d'Or UAE in their commitment to engage, inspire and educate the concierges, who serve as ambassadors of the city and at their respective hotels.

Les Clefs d’Or UAE Educational Day was proudly hosted by Infinity des Lumiéres, a stunning digital art gallery with 130 projectors and 58 speakers, in an impressive, 2,700 sq. meter venue within The Dubai Mall, it brings to life iconic and contemporary art through 3,000 HD digital moving images. Its digital facade is the largest within the Dubai Mall - a magnificent art projection with a total display area of 200 square meters, while its Boutique is an experience in its own right, accessible directly from the mall and open to everyone.

Cleatus George
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