Industry Update
Press Release20 October 2021

Trip.com Partners Raffles Medical Group For Travellers’ PCR Test

Partnership between two leading players in the healthcare and travel sectors provides convenience, assurance and quality to travellers

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TRIP.com

SINGAPORE - Trip.com Travel Singapore Pte Ltd is pleased to announce that with effect from 22 October 2021, outbound travellers may schedule an appointment for the COVID-19 Polymerase Chain Reaction (PCR) pre-departure test at the time of booking their flights through the Trip.com App or website.

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This comes after Trip.com signed an agreement with Raffles Medical Group (RMG) to provide the following pre-departure swab and serology services for its travellers:

  • Polymerase Chain Reaction (PCR) and IGM test
  • Polymerase Chain Reaction (PCR)
  • Polymerase Chain Reaction (PCR) - Express

This is the first agreement RMG has signed with an online travel agency to provide pre-departure tests for outbound travellers.

Director of Commercial for Raffles Medical Group, Dr Morrison Loh said that RMG is honoured to partner leading and reputable travel companies as Singapore’s borders gradually re-opens to allow safe travel.

“The partnership builds on the deep expertise in curating travel experience and products at Trip.com and RMG’s extensive experience in healthcare and support for Singapore's Covid-19 initiatives. RMG’s operations extends air-border screening and pre-event testing to include vaccination centres, on site Covid testing services, pre-departure swabbing, traveller arrival testing, tests for those exposed to new Covid-19 clusters as they emerge, and the entire gamut of healthcare services in accordance with the prevailing pandemic advisory in Singapore,” Dr Loh added.

Ms Ru Yi, General Manager of Trip.com Travel Singapore Pte Ltd, said, “Trip.com has seen an increase in enquiries and bookings since the launch of the first Vaccinated Travel Lane last month. With the expansion of the VTL scheme, coupled with more countries finalising preparations to reopen their borders to fully vaccinated tourists, we anticipate a strong demand for flight bookings in the coming months.”

“We are therefore delighted to partner Raffles Medical Group, a leading healthcare provider with extensive experience in managing national Covid-19 projects from the start of the pandemic. Through this collaboration, Trip.com users will enjoy the seamless convenience of booking a bundled deal that includes flight tickets, accommodation and the required outbound pre-departure tests – with the click of a mouse, and within minutes. In addition, our customers will also benefit from having instant access to the travel and specific testing requirements for their destination,” she adds.

“Going forward, Trip.com will work closely with Raffles Medical Group to further enhance the safety and well-being of our customers before and during their trips. At the same time, we will continue to launch new campaigns and products and enable our customers to travel safely and conveniently.”

Travellers may take their pre-departure tests at any of the 36 clinics in the Raffles Medical clinic network, and they may book their appointment through Trip.com, Raffles Connect or Raffles Website.

For more information, please visit:

Trip.com: https://sg.trip.com/w/pcrtest
Raffles Website: https://www.rafflesmedicalgroup.com/raffles-connect/covid-19-swab-test/
Raffles Connect: https://carehealth.app.link/covid19-test-travel

About Raffles Medical Group

Founded in 1976, Raffles Medical Group (RMG or the Group) is one of the leading integrated private healthcare providers in the region, providing a continuum of services from primary and tertiary care to health insurance for people across Asia. A proudly Singaporean brand, RMG is listed on the mainboard of the Singapore stock exchange (SGX: BSL) and operates in 14 cities in five countries in Asia. This network includes three tertiary hospitals and over 100 multi-disciplinary clinics, offering services such as health screening, specialist care, diagnostic radiology, dental and traditional Chinese medicine. Together with over 2,700 employees, RMG brings more than 45 years of trusted healthcare expertise and care to over 2 million patients annually across our network as their trusted partner for health. For more information, please visit rafflesmedicalgroup.com.

About Raffles Medical

Raffles Medical is the primary care network of Raffles Medical Group operating over 60 practices and clinics in Singapore providing family medicine, health screening and dental services. Raffles Medical also has Japanese clinics and/or clinics offering Japanese services in Singapore, Osaka, Tianjin, Beijing, Hanoi and Ho Chi Minh City, servicing its Japanese patients with family medicine and dental services. In Singapore, Raffles Medical represents one of the largest networks of primary care clinics and services over 7,000 corporate clients, supporting the healthcare needs of businesses and employees. Through Raffles Medical International, the Raffles brand of quality and affordable care is available to patients in 13 cities outside of Singapore, including Greater China, Japan as well as Cambodia and Vietnam.

About Trip.com Group

Trip.com Group is a leading one-stop travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group enables local partners and travelers around the world to make informed and cost-effective bookings for travel products and services, through the aggregation of comprehensive travel-related information and resources, and an advanced transaction platform consisting of mobile apps, Internet websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003, Trip.com Group has become one of the best-known travel brands in the world, with the mission of 'making every trip the perfect trip'

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