Industry Update
Podcast21 October 2021

“Local Voices, Global Stories”: a Podcast that Gives a Voice to the Talents Shaping the Hospitality of Tomorrow

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Accor launches a podcast diving into the stories of the people, places and initiatives from around the world that are shaping the hospitality of tomorrow, creating new innovative and meaningful experiences. Discover the voices of the passionate and dedicated people who bring it all to life.

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Whether it’s guest experiences, renovation projects, or responsible and committed initiatives, the “Local Voices, Global Stories” podcast aims to shine a light on the inspiring actions of our teams by giving them a voice. In more than 110 countries, over 260,000 Talents are working every day to spread our values and create experiences that are even more innovative and rooted in our guests’ local communities. Their creativity, daring, and passion for service are the backbone of our Group, and are redefining the guest experience through innovative services that reflect the local culture. It is a daily commitment that also strengthens our vision of holistic hospitality, which positively impacts everyone involved, including teams, guests, partners, and local communities.

With stories told by the Talents themselves, Accor is highlighting its commitment to put people at the heart of its actions, and to positively contribute to communities where the Group operates. The series will take listeners on a journey across several regions, where they can learn about exciting projects by Group Talents.

#EPISODE 1: Driving Inclusive Hospitality for All

“Local Voices, Global Stories” caught up with Raul Almeida, Key Account Manager for Leisure and Connected Tour Operators, and Luis Santos, Deputy Manager at ibis Styles Anhembi (São Paulo), in Latin America. Both members of Accor’s LGBTQ+ community and Diversity & Inclusion ambassadors in Brazil, they share their personal and professional experiences within the hospitality sector and the Group. With an LGBTQ+ welcome guide, partnership with IGLTA, the International LGBTQ+ Tourism Association, involvement in São Paulo Pride, and dedicated recruitment events—promoting employees’ wellbeing and inclusivity for guests throughout hotels is a top priority for Accor.

In the next episode, we will head to Los Angeles, where the teams at Fairmont Century Plaza have reimagined this historic location in order to create an icon of the future.

Local Voices, Global Stories is a podcast from Accor, produced by BABABAM and hosted by journalist Olivia Salazar-Winspear.

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