The Year in Review - Hospitality Net World Panel

Hospitality Net

31 December 2021

As 2021 comes to an end, we took an opportunity to look back at what happened in the Hospitality Net World Panel.

We compiled a list of the panel discussions published on our website in the last 12 months.

December

The Decade of Decarbonisation & Restoration: Needed Actions in Hospitality

From the Glasgow Declaration on Climate Action in Tourism [1] to the Net Zero Roadmap for Travel & Tourism [2], the industry is taking on the decarbonisation challenge and giving itself net zero toolboxes. We have officially entered the Decade of De...

The Decade of Decarbonisation & Restoration: Needed Actions in Hospitality

November

Can hospitality integration hubs save our industry from legacy tech nightmares?

Many existing legacy technology installments in hospitality are closed systems they are reluctant to open up to third-party integrations, applications and solutions, depriving the property and its guests from some very innovative and much-needed app...

Can hospitality integration hubs save our industry from legacy tech nightmares?

Embedding a culture of innovation and transformation

Transformation and innovation are big buzzwords in today's corporate culture. According to a 2020 Garnter report, 60% of businesses mention that digital transformation is a topic of conversation in almost every board meeting. Where you focus your in...

Embedding a culture of innovation and transformation

October

How Artificial Intelligence (AI) Can Solve Major Deficiencies in Hospitality

Artificial Intelligence (AI) can sift through and dynamically draw insights from mountains of data (operational, performance, guest, pricing, comp set, BI, marketing data, etc.) to allow hoteliers automate or augment operations, processes and decisi...

How Artificial Intelligence (AI) Can Solve Major Deficiencies in Hospitality

A call to move gender diversity from female fight to industry fight

Even though women make 50% of the workforce in hospitality, gender equality remains a myth in our sector. There is a significant gap in terms of rank, pay, role and general progression in women's leadership positions and female representation falls ...

A call to move gender diversity from female fight to industry fight

Hospitality stakeholders: Why is COP26 important?

Two-weeks of negotiations in November 2015 led to the Paris Agreement. The culmination of 20 years of discussions, concessions and compromises. Is the Paris Agreement an important document to the hospitality industry? Without a doubt. Science-based ...

Hospitality stakeholders: Why is COP26 important?

September

Is hotel metasearch a distribution or advertising channel?

Hotel metasearch has existed for over 20 years now (SideStep, acquired by Kayak), but has been elevated in importance ever since Google launched its Google Hotel Finder product back in 2010, which later became Google Hotel Ads (GHA).

Is hotel metasearch a distribution or advertising channel?

Working with OTAs: The Indirect Distribution Dilemma

Our recent study uses multi-year, objective data to clearly demonstrate that hotel properties that work with Online Travel Agents (OTAs) perform significantly better financially than those that do not, with commissions being more than compensated fo...

Working with OTAs: The Indirect Distribution Dilemma

Hospitality Supply Chains: Massive footprint or a force of good?

Slowly but surely, supply chains and procurement practices are taking their rightful place on hospitality's sustainability agendas. For too long, the negative environmental and socio-economic impacts linked to the industry's procurement practices ha...

Hospitality Supply Chains: Massive footprint or a force of good?

The contactless guest journey is here to stay, or is it?

Created as a consequence of COVID-19, CONTACTLESS TECH is at the heart of the paradigm shift that most industries, especially those in Travel and Hospitality have had to lean on to ensure their survival and avert the spread of the virus. The Guest j...

The contactless guest journey is here to stay, or is it?

How do we encourage a start-up culture in hospitality?

The KUBE mantra is to incubate and accelerate start-ups in hospitality. We understand that in order to affect substantive change we need to reach a tipping point for the growth of start-ups. In technology, we are witnessing impressive growth in star...

How do we encourage a start-up culture in hospitality?

August

The price of hotel sustainability: willing-to-stay and willing-to-pay?

A recently published large-scale survey points out that the vast majority of travelers are keen on staying at hotel properties that engage in sustainability (1). Willingness-to-stay (WTS) is important to the extent in which hotels can capitalize on ...

The price of hotel sustainability: willing-to-stay and willing-to-pay?

How to manage revenue in a pent-up demand era?

Considering the unprecedented global travel disruption and performance declines we've endured; hoteliers finally have something to look forward to. The world has spent the last 18 months dreaming about travel, but not actually going anywhere. Increa...

How to manage revenue in a pent-up demand era?

July

How are Airbnb owners competing with hotel brands to engage & retain travelers?

Now that hotels are coming back strong with leisure travel, how will property owners using Airbnb and similar platforms compete for rentals? We know that big players like Marriott and other large brand names see value with property homes and rentals...

How are Airbnb owners competing with hotel brands to engage & retain travelers?

What are the best technology solutions for optimizing revenue?

Nothing divides revenue managers more than the discussion around artificial intelligence and machine learning. The two schools of thought fall into the category of technophobics and technophiles, with AI-enthusiasts on one side and Luddites on the o...

What are the best technology solutions for optimizing revenue?

Creative Revenue Management: How Can Hotels Sell their Spaces in Time of Crisis?

During COVID-19 pandemic, nearly 1 Billion rooms have gone unsold every week in the US only. With so much unsold space, hotels had to become creative with their offers and packages. Out-of-the-box thinking is the only way to survive this "Black Swan...

Creative Revenue Management: How Can Hotels Sell their Spaces in Time of Crisis?

June

Solving Labor Shortage Through Technology

With travel demand accelerating rapidly, the hospitality industry is experiencing a new challenge: labor shortages resulting in sharply rising labor cost, which consumes as much as 60%-80% of RevPAR (CBRE). In the U.S. alone, hotels need to hire 600...

Solving Labor Shortage Through Technology

Benchmarking: Moving beyond traditional comp sets and year over year comparison

For years, revenue managers used historical data as a "compass" to navigate rates and inventory. Due to the pandemic, however, historical data lost much of their relevance, as 2020 and 2021 were statistical anomalies, to say the least. In this scena...

Benchmarking: Moving beyond traditional comp sets and year over year comparison

Ranking Human Capital from “taking them for granted” "the" link to success

Hospitality being the embodiment of people connecting to people, our human capital then automatically should be the most important asset we have. Every hotel or chain always talks a great deal about how important they judge their associates and all ...

Ranking Human Capital from “taking them for granted” "the" link to success

How to generate more core and non-core ancillary revenues for your hotel?

Maximizing revenues for your hotel in this age of lower occupancies and ADRs is the smart thing to do. Many hoteliers are struggling to create the internal processes and systems to successfully sell ancillary services.

How to generate more core and non-core ancillary revenues for your hotel?

How can hotels correctly calculate their costs per acquisition?

Cost optimization and profitability: Cost-optimization has always been a central notion in revenue management. That being said, the pandemic brought renewed attention to the topic. Today, more than ever, proper cost control is crucial to navigate th...

How can hotels correctly calculate their costs per acquisition?

May

Is Rate Parity Obsolete?

The discussion around the pros and cons of rate parity has been around for almost a decade now. Regulations on the issue are, at best, patchy, with some countries where RP clauses are strictly prohibited (such as France, Austria, Italy, and Belgium)...

Is Rate Parity Obsolete?

SHIFT + DEL! Do we need a massive reset?

From the days of holidex, Fidelio v6 and Micros 2700 we have for the last 30 years been adding technology upon technology in hospitality. In my last classes with my students (online), one reoccurring question was always, "why is there not one soluti...

SHIFT + DEL! Do we need a massive reset?

Focus On Productivity: How COVID taught us to do more with less resources...

According to the Global Travel Staffing Barometer, due to the pandemic, travel companies around the world have laid off or furloughed over half a million people, and the number of LinkedIn users in the hospitality space applying the #opentowork hash...

Focus On Productivity: How COVID taught us to do more with less resources...

The solutions nature provides: how can hotels contribute and benefit?

Nature and its ecosystem services are at the center of the hospitality business proposition: from food and beverage offers to guests' enjoyment of natural landscape at a destination. Nature is not only a 'capital' component available to businesses, ...

The solutions nature provides: how can hotels contribute and benefit?

A look back on 2020... Lessons learned

Everyone agrees that 2020 has been the "annus horribilis" for the world and in particular the hotel industry. However, despite having to tackle unprecedented challenges, many companies grasped that the crisis also presented a unique opportunity to r...

A look back on 2020... Lessons learned

April

Google is phasing out third-party cookies... Will it impact hotel marketing?

Google recently announced that they are going forward with their plan to block third-party cookie tracking through Google Chrome (Chrome commands 63% of browser market share). What this means exactly for hotels is not totally clear. Mostly what will...

Google is phasing out third-party cookies... Will it impact hotel marketing?

Beyond Room Revenue - Revenue Management opportunities for 2021 and beyond

COVID has hit the global hotel industry hard. But as with every crisis, new opportunities surface. During the financial crisis of 2008/09, we saw Airbnb and Uber emerge.

Beyond Room Revenue - Revenue Management opportunities for 2021 and beyond

How can hotels stand ahead of the curve when demand returns?

According to Bloomberg, over 300 million doses of COVID-19 vaccines have already been administered; President Biden said the U.S. expects to vaccinate every adult by mid-May, and 53.7% of Israelis has received the first dose of the coronavirus vacci...

How can hotels stand ahead of the curve when demand returns?

Outsourced housekeeping - the panacea to all our housekeeping woes?

Outsourcing companies are tipped to be benefitting from the current arduous environment characterised by occupancy fluctuations and labour shortages. Yet the problems are no different for external parties and some of the economies of scale inherent ...

Outsourced housekeeping - the panacea to all our housekeeping woes?

March

Post-COVID Guest Experience: How Can Hotels Maintain a Personal Touch?

The social distancing measures implemented during the height of COVID-19 will linger and impact hospitality well into the future. This panel-viewpoint aims to address how hospitality leaders can think outside the box in the post-COVID era.... by ask...

Post-COVID Guest Experience: How Can Hotels Maintain a Personal Touch?

Sustainability-driven legislation: setting the right conditions for hospitality?

Legislation regulates the way we utilize natural resources, avoid pollution and harmful substances, manage waste and protect ecosystems and human rights. Supporting sustainability through the use of proactive legislation is nothing new. Rather than ...

Sustainability-driven legislation: setting the right conditions for hospitality?

Are robots coming to a hotel near you?

A recent University of Houston report on robots in hospitality claims that by 2030 over a quarter of hospitality jobs will be replaced by robots. Will robots ever replace all humans in hospitality? Next-gen technology will undoubtedly replace mundan...

Are robots coming to a hotel near you?

February

Responsible travel: How do we make booking sustainable hotels easier?

Evidence shows that spending time in nature helps reducing anxiety, improving mental health and well-being, let alone boosting physical health. Nature is good for us; can we be good to nature too? It's no wonder that one recent large-scale survey co...

Responsible travel: How do we make booking sustainable hotels easier?

Hotel Technology During Crises, Does it innovate?

Last year I participated in the research and illustration of the last 100 years of hotel technology in our series "The History of Hotel & Travel Technology" (read article). In many cases, we've seen hotel distribution and technology change during or...

Hotel Technology During Crises, Does it innovate?

January

Why Wellness Programs are Investment Worthy and Add Value

As spa development and wellness momentum continue to thrive, understanding the nuances associated with advancing this new growth is acute to evolving meaningful and successful investment choices. This viewpoint asks panel experts to share why these ...

Why Wellness Programs are Investment Worthy and Add Value

Is the wolf scratching at the door? Lessons learned so far from the COVID era...

The past six months of the COVID-19 pandemic has forced companies and individuals to reconsider not only what they do, where they do it, and how they do it, but also why they do what they do (or don't do what they don't do). In other words, it has f...

Is the wolf scratching at the door? Lessons learned so far from the COVID era...

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