Munich – dailypoint expands operations to US territory. The US-based PIAZZA HOSPITALITY, specializing in the development and management of hotels, restaurants and spas in premier locations, has selected dailypoint as a full-service solution partner for their customer relationship and guest data management. This February, dailypoint CEO Dr. Michael Toedt and Marcus Regenberg, Vice President Business Development Americas met with Piazza Hospitality´s President Circe Sher in the US to sign the deal negotiated by Alex Bohnekamp, Chief Operating Officer of dailypoint.

Three exclusive hotels, Hotel Healdsburg, h2hotel and Harmon Guest House will be the first properties in the United States to use the innovative hospitality technology solution made in Germany, which puts the central guest profile in the heart of a hotel IT-strategy.

The goal of PIAZZA HOSPITALITY is to provide extraordinary service throughout the customer journey, using the guest insights from a centrally managed guest profile. The technical set-up is already underway to provide individual marketing and services tailored to each guest visiting the boutique luxury hotels in California. Key elements of the technical set-up is the integration with Oracle´s OHIP interface, as well as the Data Laundry processes provided.

At Piazza Hospitality, we pride ourselves on providing guests with authentic, meaningful experiences that give guests a sense of place, said Circe Sher, co-founder of the company, which developed and manages Hotel Healdsburg, Harmon Guest House and h2 hotel. Partnering with dailypoint takes our intention one step further by helping us anticipate guest needs and preferences, personalize their stay and ultimately create an enjoyable experience that is unique to them.

Piazza Hospitality is an innovator in the digitalization of the industry. They fit perfectly into our customer portfolio of accomplished, passionate and demanding hoteliers. We are proud to play a major part in their change management process from an outdated PMS to a guest-oriented IT strategy. We thank Circe and her team for their trust in dailypoint and are very much looking forward to setting up a future proof Central Data Management (CDM) with their team. Dr. Michael Toedt, founder and CEO of dailypoint

About dailypoint

dailypoint™ is a leading Data Management and CRM platform for the hospitality industry, offering a sophisticated solution that aggregates data from various sources into a unified guest profile. Utilizing AI, it processes data through 350 steps to create the Golden Record, a central guest information repository for personalized service throughout all hotel tech systems.
This cloud-based SaaS solution comprises 16 modules and is supported by the dailypoint™ Marketplace with over 200 partners, aiming to enhance the customer journey and improve operational efficiency across hotel departments.
It includes a Privacy Dashboard for GDPR compliance, highlighting its commitment to data protection.
Headquartered in Munich, Germany, and with offices in the UAE and the US, dailypoint's global presence is bolstered by a network of sales and distribution partners.
Its excellence in redefining hospitality data management and customer engagement was recognized when it was named the preferred CRM partner by The Leading Hotels of the World in Fall 2023.

For more information visit dailypoint.com.

Nadja Weindl
Director Marketing & Communication
+49 89 1893569-12

View source