H2c regularly conducts in-depth hospitality technology research. This year, we are focusing on Digital Hotel Operations along the guest experience and we are inviting hotel chains up from 3 properties under one umbrella to provide their feedback. By participating in this study, you will support the industry to better understand the operational challenges that hotel chains face when it comes to automation and automated guest services. Your input is very valuable to us! The survey takes 15-20 minutes to complete and works on mobile devices.

All responses will be kept strictly confidential and used only to determine trends. Data will be reported only in aggregate form and your individual responses will not be shared with any external partners or sponsors.

For receiving your in-depth Executive Summary (November/December), please reply by August 16, 2023 latest.

To participate in the online survey, please click here.

If you prefer a telephone interview, please reach out to [email protected].

Your time is greatly appreciated. In case of any questions, do not hesitate to reach out. Thank you!

We thank our sponsors apaleo, Cendyn, dailypoint, D-EDGE, FutureLog, IDeaS, Mews, and Planet for making this study possible. We also thank our partners ExploreTECH, hospitalityInside, Hospitality Net, HSMA, IHA, and techtalk.travel for their support.

About h2c

Founded in 2001, h2c is a leading professional services provider to the global hospitality industry. The company specializes in empowering hotels and hospitality businesses to identify, implement, and manage the right technology solutions for their unique needs.

Backed by deep market expertise and regular market research projects that continuously track hospitality technology trends, h2c supports clients across every stage of digital transformation—from system specifications and RFP (Request for Proposal) processes to supplier-independent consulting and comprehensive project management.

h2c also offers Conttessa, a smart solution that automates static content updates across OTAs, metasearch sites, and direct channels—helping hoteliers save time, reduce errors, and ensure consistency.

Mission Statement:

h2c inspires success in hospitality commerce. We turn marketplace complexities into actionable strategies, ensuring our clients remain confidently in control.

For more information, please visit h2c.de