responseAI Screen — Photo by TrustYou

Munich – TrustYou, a renowned industry leader in guest feedback solutions, is taking review management to new heights with the exciting release of responseAI. This innovative feature, launched in parallel with the updated Review and Survey Inbox, leverages artificial intelligence technology to generate automated responses to guest reviews. By using AI to craft personalized and contextually relevant responses, hoteliers can now provide timely feedback to guests across a wide range of topics, significantly improving the guest experience. ResponseAI eliminates the arduous task of creating responses from scratch, offering a greater variety of responses while reducing the effort and time required to craft unique replies by up to 75%.

The combined power of the New Inbox and responseAI unlocks numerous benefits for hoteliers. The efficient and streamlined workflow provided by the New Inbox ensures that hoteliers can quickly access relevant reviews and respond promptly, leading to increased guest satisfaction and loyalty. This technology recognizes positive and negative sentiments and will craft a response accordingly, even incorporating the guest's name as well as the name of the hotel to add a personal touch. TrustYou’s responseAI features translating capabilities to provide easy access to multiple languages.

We are delighted to introduce the New Inbox and responseAI, marking a significant milestone in our commitment to innovation and empowering hoteliers, said Ben Jost, Co-founder & CEO at TrustYou. These groundbreaking solutions have been designed to revolutionize the way hoteliers manage reviews, save time, and enhance guest satisfaction. Empowering hoteliers to respond swiftly while still maintaining a human touch will revolutionize the way hoteliers manage reviews, and save tremendous amounts of time and money while enhancing the guest experience at the same time.

Hotels can now upgrade to responseAI together with the New Inbox. To learn more, please visit https://www.trustyou.com/response_ai or contact [email protected].

About TrustYou

TrustYou is the #1 Hospitality AI platform. Since 2008, the company has supported hotels and hotel groups worldwide in turning guest feedback, customer data, and automated interactions into measurable results. The platform unifies three core products in one system:

  • Customer Experience Platform (CXP): Centralizes all reviews and surveys, applies AI-driven analysis, and automatically responds to feedback with ResponseAI. Hotels gain deeper insights into the guest experience, strengthen their online reputation, and make more informed service decisions.
  • Customer Data Platform (CDP): Consolidates all guest data into so-called Golden Profiles, integrates consent management, and enables precise audience segmentation. This powers personalized marketing campaigns, drives more direct bookings, and fosters long-term guest loyalty.
  • AI Agent: Handles 100% of inbound communication—24/7, in any language, and across all channels. The TrustYou Agent delivers instant, context-aware responses, support bookings, upselling, and free up operational teams.

With TrustYou, hotels invest in a future-ready platform that makes the Always-Reply Future a reality: better guest experiences, more direct revenue, and more efficient operations. 

Learn more at www.trustyou.com.

Alisa Kellermann
Press Contact

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