A Baker's Dozen of Formulas to Thrive (and not merely survive) in the Service and Hospitality Industry!

Over the last ten years, I have researched and found more than 100 proven strategies that have varying degrees of particular value to hospitality businesses. While some of them are not new, they all have specific benefits to anyone in the service industry. In order for them to work though, everyone in the organization must make a personal commitment to allow these strategies to work.