Industry Update
Opinion Article22 June 2016

Mobile Technology in Hotels

Finding a Place for Mobile Technology in Today’s Independent Luxury Hotels

By Amanda Wisell, Marketing Manager at Springer-Miller

share this article
1 minComments
Wisell

Ever since Apple released the first iPhones and iPads, the hospitality industry has been discussing how best to utilize these devices in a real hotel setting. While there is a wide range of innovative mobile applications and services available, they are not yet a common sight in operation at many hotels. Some properties have found a way to lead the adoption of this mobile technology to improve guest service and response times.

Luxury hotels and resorts pride themselves on guest service and hesitate at the thought of relegating guest service completely to apps and mobile devices. "You always want that guest interaction, we like our guests to actually talk to our team," commented Meghan Roe, Director of Guest Services at Sunriver Resort. For Sunriver, utilizing staff-driven PMS technology on an iPad allows them to assist guests during big check-in days while not losing that personal service and interaction. "This is great technology that we have now that we didn't have before. It's a great step in speeding up the process," commented Roe.

Focused on serving the modern business traveler, Club Quarters Hotels has long recognized that their business guests value a fast and easy check-in and check-out process. Club Quarters led the industry in adoption and use of guest self-service technologies and now they are extending their guest service with the use of the iPad-basedSMS|Host Anywhere mobile property management solution.

"Club Quarters Hotels have long been an innovative technology user and we're excited to see them embrace the guest-service opportunities available with our mobile PMS. This solution gives Club Quarters the opportunity to service guests as they arrive for check-in in the lobby, increasing guest satisfaction." commented Michelle Young, Senior Director of Major Accounts for Springer-Miller.

Other properties are more focused on ensuring that their websites and booking engines are responsive. "We want to make the mobile experience enjoyable for the guest to see what the resort has to offer and book a stay," commented Ian Maw, Director of Sales & Marketing for Harrison Hot Springs Resort & Spa.

Source

View source

Amanda Wisell

    More from Amanda Wisell

    About PAR Springer-Miller Systems

    PAR Springer-Miller Systems, Inc. is a leading provider of hospitality management solutions that meet the technology needs of all types of hospitality enterprises including city-center hotels, destination spa and golf properties, timeshare properties and casino resorts worldwide. The SMS|Host Hospitality Management System is distinguished from other property management systems with its truly integrated design and unique approach to guest service. The SMS|Host product suite, including more than 20 seamlessly integrated, guest-centric application modules, provides hotel/resort staff with the tools they need to personalize service, exceed guest expectations, and increase revenue. For more information on how PAR Springer-Miller Systems sets the pace in the hospitality industry, visit our website at www.springermiller.com.

    About PAR Technology Corporation

    PAR Technology Corporation's stock is traded on the New York Stock Exchange under the symbol PAR. PAR"s Hospitality segment has been a leading provider of restaurant and retail technology for more than 30 years. PAR offers technology solutions for the full spectrum of restaurant operations, from large chain and independent table service restaurants to international quick service chains. PAR"s Hospitality business markets hotel management systems that provide a complete suite of powerful tools for guest management, recreation management, and timeshare/condo management. In addition, PAR provides the spa industry a leading management application that was specifically designed to support the unique needs of the resort spa and day spa markets, a rapidly growing hospitality segment. Products from PAR also can be found in retailers, cinemas, cruise lines, stadiums and food service companies. PAR"s Government segment is a leader in providing computer-based system design, engineering and technical services to the Department of Defense and various federal agencies. Visit www.partech.com for more information.

    Contact
    Michelle Young
    VP Sales and Marketing
    Phone: (773) 294-9483
    Send email
    Latest News
    Advertisements