Industry Update
Opinion Article21 November 2017

The 6 C’s of Leadership 2017

...study them, learn from them and put them into practice

By Steve DiGioia

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Are you in search of leadership skills? Skills that will catapult your career to heights not yet imagined? What is the secret to great leadership?

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Frankly, there is no "secret", only a series of skills needed that will separate you from most would-be leaders who are nothing more than just "managers".

Here Are The 6 C's of Leadership 2017

How many do you possess?

Study them, learn from them and put them into practice. Imagine you already have all 6, good luck!

Character

Your morals and steadfastness to always "do what's right" sets the tone. People know where you stand and what you stand for. Don't come to this leader with some half-baked idea that is shady at best.

Charisma

You have the ability to attract, charm, and influence the people around you. No wonder you always seem to get your way. The room lights-up when you enter. You may be the other "most interesting man in the world".

Commitment

You're dedicated to the cause, responsible in your efforts and have no need to promise that you will finish the task. Everyone knows your mindset – its full speed ahead to get the project done on time, within budget and to hit the mark as intended.

Communication

Great leaders freely share information. Their team knows what is expected of them and what to do. They are "kept in the loop" and can anticipate any potential challenges and surprises. You've done well with them.

Competence

You've studied, practiced and performed ad nauseam, until the task becomes part of your "core". No need to think of what to do next, you know, you just know. And each time you've tried it, you've had success. This is a big confidence builder for you and those around you.

Courage

Business pain, financial risk and the uncertainty of the future are no obstacle to you. You are the first volunteer, the one who keeps going and you are still there when all others leave. You've got courage…and "guts".

Master the 6 C's of leadership and be prepared to be followed, admired and imitated. Click To Tweet Well done!

Your next step? Develop other leaders that will carry on your good work.

Copyright © 2017 Steve DiGioia

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This article was originally featured on Steve DiGioia's blog and is republished here with permission.

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Steve DiGioia

A customer service trainer, coach, author and speaker, Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.

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