The direction of hotel technology beyond the convergence of CRS and PMS

Much has been written recently about the convergence of central reservation systems and property management systems. There are two reasons for all the writing: first, because it represents such an improvement in how hotels process their bookings and manage stays, and second because we’ve been waiting for 25 years for these converged systems to appear. Now that it looks like they’re finally going to happen, we have to ask: “what’s next?”