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Opinion Article Human Resources

Duty of Care Benchmarking Tool

For any organization, "Duty of Care" is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. This obligation includes reducing or eliminating the spread of the disease. Standards in the form of protocols, processes, guidelines, and actions are currently being proposed and implemented by governments and organizations to "take care" to prevent...

Cathy EnzGary Thompson
By Cathy Enz and Gary Thompson

For any organization, "Duty of Care" is the obligation to avoid or diminish any reasonably foreseen harm to customers and employees resulting from exposure to the coronavirus that causes COVID-19. This obligation includes reducing or eliminating the spread of the disease. Standards in the form of protocols, processes, guidelines, and actions are currently being proposed and implemented by governments and organizations to "take care" to prevent infection and harm. Standards of care help to regulate employee behavior by providing clear expectations of behavior and decision-making criteria. Formalizing rules, procedures, standards, processes, and guidelines serve as a compliment to managerial oversight and help companies run smoothly with improved efficiency and coherence in Duty of Care activities.

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Human Resources
Cathy Enz
Cathy Enz
Lewis G. Schaeneman, Jr. Professor of Innovation & Dynamic Management Strategy, Cornell

Cathy A. Enz is the Lewis G. Schaeneman Jr. Professor of Innovation and Dynamic Management and emeritus professor of strategy. She served as the associate dean for academic affairs in the Nolan School of Hotel Administration.

Gary Thompson
Gary Thompson
Professor of operations management, Cornell

Gary M. Thompson is a professor of operations management at Cornell’s Nolan School of Hotel Administration, where he teaches graduate and undergraduate courses in service operations management.

Cornell
School-University

The Cornell Peter and Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world. As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality—marketing, finance, real estate, operations, and more, all applied to the world’s largest and most exciting industry.

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