Organization
Supplier

Go Moment

Go MomentGo Moment has created Ivy, the world's first intelligent texting platform for hotels and the hospitality industry. Ivy, working as a digital personal assistant, proactively communicates with hotel guests via text messaging - addressing rote questions automatically (i.e.: What's the wifi code?) while routing service issues (i.e.: The wifi is slow) and requests (i.e.: I'd like more towels) to the right point of contact for improved efficiency and delighted guests. She can also book restaurant reservations, spa appointments and other revenue enhancing services. Ivy, uniquely powered by IBM Watson's artificial intelligence technology, also gets smarter every with interaction. Go Moment's growing client base across the country is experiencing dramatically higher guest engagement, improved online reviews/rankings, and increased revenue with Ivy.
Opinions

How to Answer Your Guest’s Questions Before They’re Asked: Surprise and Delight

By Raj Singh

From personal referrals to online reviews and hotel website recommendations, hotel guests have many expectations of their stay well before arrival. From the time they step foot in the lobby, they are assessing whether the hotel meets these expectations, and envisioning how their stay might unfold.

Behind the Scenes of Hotel Review Sites: Four Things Hotels Can do to Improve their Ratings

By Raj Singh

Before booking their next stay, today's traveler simply refers to their choice of hotel review sites to skim through a handful of reviews and real-life traveler photos. Travelers of all ages now routinely rely on the fast-evolving User Generated Content (UGC) model as one of the key drivers in their peer-driven decision making process.

Don’t Settle: The Price You Pay When You Choose the Wrong Guest Engagement Texting Platform

By Raj Singh

Nordstrom was among the first clothing retailers to use texting to communicate with consumers in an effort to meld their online and physical experience. Not only can Nordstrom customers make purchases via text, but they can also reach sales associates directly without placing a call or waiting on hold.

News

Eagle Hospitality Trust Selects Go Moment’s AI-Powered Ivy Smartconcierge for Seven Properties

Go Moment™, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, welcomes Eagle Hospitality Trust ("EHT"), a U.S. based hospitality stapled group comprising Eagle Hospitality REIT and Eagle Hospitality Business Trust, to implement their award-winning AI-powered smartconcierge, Ivy® at seven of EHT's hotels.

The Ranch at Laguna Beach Streamlines Operations and Elevates Guest Experience with AI-Powered Ivy Smartconcierge

Go Moment™, the world's leading provider of real-time artificial intelligence guest communication solutions for the hospitality industry, today welcomed southern California's premier coastal resort, The Ranch at Laguna Beach, as the latest client to implement their award-winning smartconcierge, Ivy®.

Author

Raj Singh

CEO at Go Moment

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