Opally

Opally builds AI agents for hotels. They answer guest emails, website chats and phone calls in seconds, in the hotel's own tone of voice, using live rates and availability from PMSs such as Mews, Apaleo and Opera, so a guest asking at midnight gets a real answer and a real offer instead of an out-of-office.

We started with email because reservation teams spend hours every day answering the same questions, and we have since added chat, voice, forms and reviews, all working from one shared knowledge base for the hotel. The team stays in control: Opally can draft every reply for approval, or send the routine ones within the guardrails each hotel sets.

More than 50 hotels and restaurants across six countries use Opally today, from independent boutiques to multi-property groups. We are a Microsoft Partner, GDPR compliant, and based in Copenhagen, Denmark.