World Panel
Viewpoint16 December 2019

Hotel Sustainability: Top 3 Technologies to Implement in 2020

Sustainability in Hospitality

— 21 experts shared their view

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This viewpoint was created by
Willy Legrand , Professor of Hospitality Management at the IUBH International University
Maribel Esparcia Pérez
University Professor at the University of Lleida - Faculty of Law, Economics and Tourism and Founding Partner at the ESHC

Thinking about what top what three technologies I would see embedded in a 2020 Hotel, the first thing I would consider is analyzing in what stage the Hotel is at the transitioning to a Sustainable property, so we can prioritize the investment for these three tech solutions needed. I would consider smart building resources and reducting emission technology such as blockchain (this tech is also being used for loyalty programs and to influence consumer behavior).

Secondly, food waste management software such as Winnow. Lastly, software (such as Turnkeygroup) that gathers operational and strategic Data and analyzes ESG's risks for a more informed and efficient decision making.

Furthermore, it helps to know the cost of not taking action (especially for CFO's) and drives responsible investment. This scenario is where are considered not only environmental risks for the business but also social and business governance risks (that it directly affects and involves the supply chain and overall business stakeholders). I do think and strongly recommend that before implementing these technologies, exists a mindset shift, leaders' commitment and workforce understanding of the driving forces behind these technologies so we can successfully implement them.

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