From Fancy Solutions to Real Impact: How Hotels Can Truly Embrace AI

To deliver personalized experiences and boost direct bookings, hotels must first build a solid data foundation through a Central Guest Profile (CGP). Without clean, unified data, AI-driven tools underperform. Fixing data issues before adopting advanced solutions enables hotels to unlock AI"s full potential, enhance loyalty, and outpace OTAs.

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Dr. Michael Toedt is CEO and Founder at dailypoint. He is a renowned expert in the field of Big Data and CRM. Michael started his career in his parents' hotel business and the Michelin Star gastronomy. He started his second career in the field of CRM, and in 2005 founded Toedt, Dr. Selk & Coll. GmbH (TS&C).

dailypoint is the Customer Data Platform (CDP) built for CRM and Loyalty in hospitality. It helps hotels collect, merge, and use guest data from 200+ systems – including PMS, POS, booking engines, WiFi, CRM tools, and marketing platforms.

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