Customer centricity in the age of data privacy
Panel discussion at HIGH5 Innovation Conference
Data privacy regulations are constantly evolving, requiring hospitality businesses to remain agile. Still, their quest for the ultimate experience demands a strong strategy and well-defined action plan. What can brands do to strive in the digital-first era and how should they prioritise their roadmap?
Bringing together hoteliers, innovators, and thought leaders to reshape the hospitality industry, HIGH5 covered hot topics like alternative accommodation concepts, tech-enabled operators, customer data privacy, or the latest real estate developments.
Panel Discussion: Customer centricity in the age of data privacy
Data privacy regulations are constantly evolving, requiring hospitality businesses to remain agile. Still, their quest for the ultimate experience demands a strong strategy and well-defined action plan. What can brands do to strive in the digital-first era and how should they prioritise their roadmap?
Speakers:
- Amit Kotecha, Global Marketing Director @ Permutive
- Amanda Du 杜晶, Head of E-commerce @ Penta Hotels
- Nick Price, former CIO/CTO @ Mandarin Oriental Hotel Group, CEO @ NetSys Technology Limited
- Michael Levie, Founder @ CitizenM (Moderator)
About Apaleo
Apaleo is the world's most open API-first property management platform for hospitality businesses. Powering over 2,000 properties in more than 30 countries, Apaleo streamlines operations and elevates guest experiences across hotels, vacation rentals, serviced apartments, and residential living. Apaleo's Agent Hub–the first-ever AI agent marketplace for hospitality–helps operators adopt autonomous agents to improve business performance. Customers include citizenM, easyHotel, limehome, Korner Hotels, Miiro Hotels, and Numa. Apaleo is Phocuswright's 2025 EMEA Travel Innovation Award winner. For more, visit apaleo.com
Media Contact
Thibault Gence
VP of Growth thibault@apaleo.com