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ALICE Suite

ALICE Suite
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Hotel operations can be complex. ALICE makes it simple. Improve your guest experience, boost guest satisfaction, and achieve operational excellence by connecting your departments in one, easy-to-use platform. Bring all of your departments together so nothing falls through the cracks or gets lost in translation. ALICE Suite includes ALICE Guest Messaging, ALICE Housekeeping, ALICE Preventative Maintenance, ALICE Guest Services, ALICE Service Delivery and ALICE Guest App. 

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ALICE Wins Multiple HotelTechAwards in 2021

13 January 2021 — ALICE is excited to announce its success in the 2021 HotelTechAwards, taking top honors in several categories. The hotel operations platform was named one of the Top 10 People's Choice and the Best Concierge Software by Hotel Tech Report. ALICE is also #4 on the list of Top Ten Best Places to Work in Hotel Tech for the fourth year in a row.
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ALICE Announced as the Hotel Operations Technology Provider for Curator Hotel & Resort Collection

25 November 2020 — ALICE, a leading hospitality operations and management platform, is pleased to announce that it is the preferred operations technology provider for Curator Hotel & Resort Collection, a hand-selected collection of small brands and independent lifestyle hotels and resorts worldwide.
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Bridging the Gap Between Guest Facing and Operations Technology in Hotels

19 October 2020 — COVID-19 has created quite a few buzzwords and key phrases that we'll always associate with 2020. Pivot, unprecedented, social distancing, and new normal, are just a few of them. In the hotel industry, contactless hospitality is the talk of the town in 2020.
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ALICE Guest Messaging

Send direct messages, automated messages, or hotel-wide push notifications to hotel guests, giving you multiple options for real-time contactless communication - on your guests terms. Use Guest Messaging to reassure guests that everything reasonable has been done to ensure a safe and enjoyable stay.

ALICE Guest Services

Equip your front desk agents and concierge to not only meet, but exceed guest expectations at scale. Achieve the ultimate guest satisfaction with fast, personalized service.

ALICE Housekeeping

Enable your housekeeping department to be in constant communication so they can clean and sanitize more efficiently. Mobile functionality for managers, supervisors and room attendants allows users to send and receive requests from each department, hotel-wide, wherever you are.

ALICE Preventative Maintenance

Keep your hotel looking its best and operating smoothly while guaranteeing guests" safety. Track and maintain assets to streamline the preventative maintenance process, extending the life of valuable equipment and reducing capital expenditures.

ALICE Service Delivery

Help hotel staff work together as one cohesive team instead of in siloed departments. Ensure both guest and internal team requests are met consistently and on time. From requests for additional amenities (like extra shampoo) to a room change to a room attendant alerting maintenance of a leaky showerhead, all requests can easily be tracked and fulfilled, without any need for radios, paper, pens, or physical contact.

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