By Priyanko Guchait – Associate Professor at University of Houston
In hospitality, service failures refer to service performance that falls below a customer's expectations. Since service is human-related, zero-defect service is unrealistic, and service failure is inevitable.
By Tucker Johnson – Instructional Assistant Professor at University of Houston
Last month I was an invited instructor for the Casino Resort Management course within the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management. This was one of many experiential courses offered by the college and gave me the opportunity to visit Las Vegas for five days, getting a behind-the-scenes look at high-roller suites, gaming floors, and high-tech security systems.
By Madelyn Tyler – Bachelor Student at the University of Houston Conrad N. Hilton College
The high turnover rates in the hospitality industry is a challenge every sector from hotels to spas combats every day. Industry leaders are often quick to speculate that the reasons lie within the idea that long hours and high stress.
Hilton Worldwide President & CEO Chris Nassetta To Be Inducted Into Hospitality Industry Hall Of Honor
As president and CEO of Hilton Worldwide, Christopher J. Nassetta has made a lasting and profound impact on the hospitality industry and one of the world's most recognizable hotel brands.
With smartphones and tablets becoming more and more essential to business and leisure travelers alike, hotels are now able to offer their guests unprecedented levels of personalization for check-in, amenities and more through mobile apps.
A program that pairs the University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management with Diageo, a global leader in beverage alcohol, is helping Houston veterans by teaching "Learning Skills for Life.
University of Houston – Houston, Texas, United States
Fernando Cuéllar has been appointed General Manager at the Hilton University of Houston Hotel and Conference Center
the Hilton University of Houston Hotel and Conference Center – Houston, Texas, United States
Anantara Siam Bangkok Hotel – Bangkok, Thailand
Daniel is an alumni of University of Houston – Class of 1992
Hyatt Centric Downtown Portland – Portland, Oregon, United States
Scott is an alumni of University of Houston – Class of 1991
IHG – Paris, France
Eric is an alumni of University of Houston – Class of 1995