Hotel School

Northern Arizona University

The mission of the School of Hotel & Restaurant Management is to develop students’ professional and technical competence in preparation for leadership responsibilities in hospitality-related enterprises. The undergraduate degree curriculum is designed to provide intellectual growth, communication skills, ethical awareness, appreciation of values and society, and professional knowledge of the hospitality industry.

The rise of robotics in hospitality

By Galen Collins

Robots have come a long way from their simple industrial beginnings, writes Galen Collins of Northern Arizona University. Have they reached the level of sophistication that they can be deployed in the warm, guest-centric environment of a hotel? This article is reprinted with permission from the HITEC 2015 Special Report.


Galen Collins

Professor, School of Hotel and Restaurant Managment, W.A. Franke College of Business, Northern Arizona University