Front desk teams don’t have to be your switchboard
Holiday Inn Kenilworth deployed Eccobell's AI voice agent, cutting reception calls by over 80% in the first week, with upsell commissions now exceeding the technology's cost. ... Daniel believes voice AI works particularly well because it mirrors communication habits guests already have in daily life.
By Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd