The Cost of Shorter Tenure
Analysis explores how short GM tenure cycles create operational friction with long-tenured hourly staff, leading to service degradation in luxury hotels.
By Hideki Hayashi, Founder, Pulse Hospitality Group
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When the Property Outlasts Its Leaders
Long-tenured staff accumulate invaluable guest insights, but hotel structures fail to capture this intelligence for operational decisions.
By Hideki Hayashi, Founder, Pulse Hospitality Group