Loyalty — Gone in 60 Seconds
Argues that guest loyalty is determined in the first 60 seconds of arrival through human connection, not technology or loyalty programs.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
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Global Asset Solutions releases Middle East crisis management series
The 14-part series addresses geopolitical disruption reducing Middle East tourism spending by $600m daily, with hotels facing single-digit occupancy rates.