Stop Saying “Trust Me”: Why Hospitality Vendors Lose Deals
Author argues hospitality vendors must shift from traditional selling to building trusted partnerships through expertise and transparent communication.
By Cory Falter, Partner, Lure Agency
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Trust and Rewards Top the List of What Matters Most to Travelers, New Choice Hotels International Research Shows
Survey of 2,142 travelers shows 83% prioritize trust over price, with rewards programs and thoughtful service gestures driving value perceptions more than basic amenities.
Not Done Weekly - Lessons Learned From 8 Months of Podcasts!
After 8 months and 35+ interviews with hospitality leaders, the author shares key lessons on transparency, fear-based leadership pitfalls, and letting teams speak first.
By Sloan Dean, CEO Emeritus, Not Done with Sloan Dean