VIVI

VIVI is an AI company purpose-built for hospitality, delivering intelligent tools that simplify operations, elevate guest and employee experiences, and unlock new revenue potential. Built by hospitality veterans and powered by Kinetic Solutions Group's advanced AI technology, VIVI deploys customized voice and conversational agents that work across phone, web chat, text, WhatsApp, and more — answering calls 24/7 in any language, processing room service orders, managing concierge requests, handling housekeeping tickets, supporting employee onboarding, and much more. The platform integrates directly with existing hotel systems — including PMS, POS, and CRM — and is typically operational within weeks. Every agent is trained on each property's own standards, SOPs, and brand voice, and clients can review transcripts and refine agent behavior in real time through a single management interface. Rather than replacing the human touch that defines genuine hospitality, VIVI handles the routine, allowing hotel teams to spend more time where it matters most — with the guest.