dialogshift

DialogShift is the market leader for AI in hotel guest communication in the DACH region. Over 1,200 hotels – from well-known hotel chains to family-run properties – rely on the Berlin-based company's hotel AI. With its Chat AI, Email AI, Phone AI, and Journey Messaging AI, DialogShift handles guest inquiries around the clock in over 100 languages – via chat, email, and phone. The AI draws on hotel-specific knowledge, communicates in each property's individual tone of voice, and is built on the latest generative and agentic AI technology. This gives hotel teams measurably more time for what matters most in hospitality: the guests. All DialogShift products are fully GDPR-compliant under German law.