HOSPA Webinar - Hospitality Recovery: Is trust the new loyalty?

As we begin to understand what the post-COVID world looks like, one thing is for certain: the needs of future travellers have changed. Health and safety will be top of mind when it comes to booking accommodation, and procedures to ease these concerns will ultimately make or break a guest’s experience.Amadeus, HOSPA and the Institute of Hospitality have partnered together to launch a two-part Operations eBook to share best practices that hotels should consider as they prepare to welcome guests again. Watch the ore-recorded webinar to hear from Duncan Osborn, Regional Vice President for the UK & Ireland, Hospitality at Amadeus, Jane Pendlebury, CEO of HOSPA and Peter Ducker FIH, Chief Executive of the Institute of Hospitality.