What happens when tech goes wrong? Experts spend a lot of time considering what CAN be done with technology, but almost no one talks about what SHOULD be done with technology – and especially what happens when technology fails. In this episode we will discuss how hoteliers are going to need to know how to evaluate the potential risks associated with every technology decision they make.Guest speakers:Juanjo Rodriguez: Juanjo is Founder of The Hotels Network, which helps hotels to get more direct bookings through a set of software and marketing tools designed to personalize the user experience and improve conversion.Utpal Kaul: Utpal is a data scientist who is currently Global Head New Product Incubation/Innovation at Carlson Wagonlit Travel. He is also Advisor to Rutgers University on its Big Data program on the West Coast US.