Perspectives #13 with Stephen Meinich-Bache, CEO, Classic Norway Hotels
Stephen Meinich-Bache, CEO, Classic Norway Hotels, and Harmeet Singh, CEO, RateGain discuss the importance of personalizing the guest experience to drive demand and the role of AI-enabled tools that provide competitive intelligence on the go for faster decision making. For more information, please visit: https://rategain.com/
01:00 - Introduction & Stephen's career journey
14:00 - Career Advice from Stephen
19:00 - Some of the key challenges that Scandinavian region has faced during Covid 19
25:00 - Stephen's opinion on recovery this year
33:00 - Stephen talks about steps to follow for business growth
39:00 - Stephen's view on Personalizing guest experience & digitization
46:00 - Packages vs Room bookings
48:00 - Pricing challenges during Covid19
51:00 - Direct v/s OTA bookings during Covid19
53:00 - Question & Answers session