Hot New Research: Voice of the Hotel Customer

Listen in as a panel of experts discusses data from the 2020 Customer Engagement Technology Study. This year, we took a deep dive into consumers’ technology preferences when staying in a hotel, eating at a restaurant, or ordering food for take-out/delivery — and focused on how consumer preferences have and have not changed in light of the global COVID-19 pandemic. The result: A roadmap to meeting new guest expectations. Panelists include: Frank Pitsikalis, Founder & CEO, ResortSuite
Josh Rowe, Director of Product and Business Development, DISH Business
Daniel Connolly, Professor of the College of Business and Public Administration at Drake University