Video

Single Guest Profile, Guest Journey & Mobile

The (Hotel) Guest Journey, their Mobile device and the Single Guest Profile in the Hospitality Industry - "When considering the discussion about (the lack of) central guest profiles, loyalty and knowing your guest: how would the guest journey change if a mobile device can securely be linked to a central guest profile? Imagine you identify and know the guest, the moment he/she arrives on premises, by mobile, and start servicing."

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