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HITEC Rewind: Infor’s David Poprawka on Sustainable AI and Empowering People Through Technology

At HITEC 2025, David Poprawka of Infor shared a people-first vision for AI in hospitality. Rather than rushing to adopt the latest tools, Infor is focused on building sustainable, scalable systems that help hotels evolve with confidence. From redefining KPIs to recognising the value of frontline staff data, David emphasised that AI should support, not replace, human roles. With partnerships like Coast Hotels, Infor is working toward a future where technology is a trusted partner, not a disruption.

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Infor Hospitality is dedicated to helping industry leaders create a scalable technology platform to unite locations and empower their teams, developing powerful multi-tenant cloud software for hotels, casinos, and restaurant organizations. We work with customers and integration partners in over 135 countries to help them achieve strategic clarity, operational efficiency, consistently superior guest experiences, and maximized revenues.