At HITEC 2025, Harman Narula, CEO of Canary Technologies, introduced the company"s new suite of AI solutions, including voice, messaging, and upselling tools. In our conversation, he explained how Canary"s AI products help hotels answer every call, personalise guest interactions, and unlock new revenue opportunities. Rather than replacing staff, these tools aim to support leaner teams and elevate the overall guest experience. As labour shortages persist, Narula sees AI as a vital partner in helping hospitality teams do more with less.

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