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HITEC Rewind: Canary Technologies’ Harman Narula on Using AI to Drive Revenue and Guest Experience

At HITEC 2025, Harman Narula, CEO of Canary Technologies, introduced the company"s new suite of AI solutions, including voice, messaging, and upselling tools. In our conversation, he explained how Canary"s AI products help hotels answer every call, personalise guest interactions, and unlock new revenue opportunities. Rather than replacing staff, these tools aim to support leaner teams and elevate the overall guest experience. As labour shortages persist, Narula sees AI as a vital partner in helping hospitality teams do more with less.

Canary Technologies
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Canary Technologies is modernizing the hotel tech stack with its award-winning end-to-end Guest Management Platform. Digitizing everything from post-booking through checkout, Canary is trusted by more than 20,000 hoteliers in 80 countries, including leading global brands, such as Marriott International, Four Seasons, Choice Hotels, Wyndham Hotels & Resorts, and Intercontinental Hotel Group.