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HITEC Rewind: Canary Technologies’ Harman Narula on Using AI to Drive Revenue and Guest Experience

At HITEC 2025, Harman Narula, CEO of Canary Technologies, introduced the company"s new suite of AI solutions, including voice, messaging, and upselling tools. In our conversation, he explained how Canary"s AI products help hotels answer every call, personalise guest interactions, and unlock new revenue opportunities. Rather than replacing staff, these tools aim to support leaner teams and elevate the overall guest experience. As labour shortages persist, Narula sees AI as a vital partner in helping hospitality teams do more with less.

Canary Technologies
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Canary Technologies is modernizing the hotel tech stack with its award-winning agentic AI platform for hotel and guest management. Digitizing guest touchpoints from discovery to post-stay, Canary manages tens of millions of guest and staff interactions end-to-end autonomously each year, improving operational efficiency, increasing revenue and elevating the guest experience.