Video

HITEC Rewind: Tim Hansen on the Rise of Unified Tech Ecosystems in Hospitality

At HITEC 2025, Tim Hansen, VP of Sales at Agilysys, explains how the company's 19% revenue growth is being fuelled by its unified software ecosystem and a new appetite among hoteliers for fewer vendors and more integration. Hansen shares how a single platform combining 35+ solutions allows hotels to personalise guest experiences while streamlining operations. He believes the role of automation is to remove repetitive tasks, not human interaction, and empower hotel staff to deliver memorable service. In his view, the future of hospitality lies in using technology to make room for more meaningful, human connections.

Agilysys
Supplier

Agilysys is well known for its long heritage of hospitality-focused technology innovation. The Company delivers modular and integrated software solutions and expertise to businesses seeking to maximize Return on Experience (ROE) through hospitality encounters that are both personal and profitable. Over time, customers achieve High Return Hospitality by consistently delighting guests, retaining staff and growing margins.