How Contactless Hotel Interactions Improve the Guest Experience w/ Tristan Gadsby & Alberto Santana

The Modern Hotelier - Episode #177: How Contactless Hotel Interactions Improve the Guest Experience | with Tristan Gadsby & Alberto Santana

In this episode of The Modern Hotelier, we're live from the iconic Dallara IndyCar Factory in Indianapolis, joined by Tristan Gadsby, CEO of Alliants, and Alberto Santana, CRO of Alliants.

Together, we explore how hospitality is shifting gears from clunky, fragmented tech to seamless, guest-first experiences. From reinventing contactless solutions post-COVID to ditching plastic key cards in favor of NFC technology, Alliants is helping hotels rediscover what true hospitality feels like—personal, powerful, and friction-free.

Learn how:
* Resorts World Las Vegas revamped their tech stack for an end-to-end contactless experience.
* NFC keys are revolutionizing guest access (and finally working in elevators).
* Hotels can personalize stays before the guest even arrives—boosting revenue and delight.
* The outdated idea of "reception" is being replaced with something much more human.

And don"t miss Alberto's fiery take on why hospitality needs to break up with transactions and start having real conversations.

Whether you're a tech-savvy GM or just curious about the future of hotel experiences, this is the episode that connects the dots between innovation and true hospitality.

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