Otelier Interview Series: Technology, Teamwork, and the Platinum Rule at Pinehurst Resort

At the historic Pinehurst Resort – widely considered the birthplace of golf in America – delivering exceptional, individualized experiences is the top priority. Ed Nickelson, Vice President of Technology, has spent the past 15 years ensuring the systems behind the scenes support that mission. In this interview, Ed shares how Pinehurst leverages a network of trusted partners, including Otelier, to manage a highly complex hospitality tech stack – and how technology empowers staff to treat every guest according to their own version of the "Platinum Rule."