Opinion Articles

Beyond “Wow,” “Unreasonable,” and “Outrageous: Train Your Team To Deliver Ordinarily Extraordinary Guest Service

As a conference speaker and hotel trainer, I’m always interested whenever I see the title of an article, book, or blog post that has anything to do with guest service, hospitality, or customer service in general.

Short guide to CCUS technologies: How carbon tracking helps

Thirty years of ambitious targets. One disappointing truth: carbon capture was supposed to save us by now, and we have only managed to reach 50 million tonnes of global CO2 storage per year with where we needed to be at 1 billion tonnes by 2030.

Optimizing your hotel database: Quantity vs quality

Tempted by big audiences and the lure of impressive returns, hotels often want to keep the number of email addresses in their databases high.

The Hotel AI Compass: Sailing from Pain to Power with Blue Ocean Thinking

Running a hotel today can feel like captaining a ship through stormy waters. Guest expectations rise like relentless waves. OTA commissions drag on profits like heavy currents.

Five ways to use AI in your hotel’s day-to-day operations

Oh great, another article about AI.Oh great, another article about AI.

Who is The Hotel’s Customer?

Knowing your customers is the foundation of successfully expanding your hotel business and, there are plenty of hotel customer groups requiring identification and quantification, including:

Today's News

From Rome to Stockholm: Summer 2025 Hotel Guest Experience Snapshot

Iconic destinations like Rome and London saw satisfaction soar, while others like Stockholm and Copenhagen slipped behind.

U.S. hotel results for week ending 20 September

The U.S. hotel industry reported negative year-over-year comparisons, according to CoStar’s latest data through 20 September.

$1 Billion Lost Every Week: Impact of a Government Shutdown on Travel

Today, the U.S. Travel Association sent a letter to Congressional leadership underscoring the detrimental impact a government shutdown would have on the travel economy and traveling public.

Business Travel Spending in Latin America Expected to Reach $63.9 Billion USD in 2025 Amidst Modest Gains and Economic Headwinds

Business travel spending in Latin America – which includes Central and South America and Mexico – is projected to reach $63.9 billion USD this year, a 3.2% increase over 2024.

HFTP Dubai Chapter Hosts Insightful Session on USALI 12th Revised Edition

This week, the HFTP and the HFTP Dubai chapter successfully hosted an event at the Hilton Dubai Palm Jumeirah on September 23.

Hyatt’s Inclusive Collection Survey Reveals Americans Crave More Quality Time

Hyatt’s Inclusive Collection today released the Time Rich Report, a national consumer survey designed to examine how people perceive and manage one of their most valuable resources – time.

Asia-Pacific unveils its potential for a stronger and smarter growth at the UN Tourism/PATA Forum

The 19th UN Tourism/PATA Forum on Tourism Trends and Outlook gathered key sector stakeholders from governmental institutions, private sector and academia to explore the need for research and data driven policies to build a smart and sustainable tourism ecosystem.

Emlyn Brown Appointed Group Director of Spa, Leisure and Wellness at Mandarin Oriental Hotel Group, Hong Kong (SAR)

Christophe Laure Appointed Head of Luxury & Lifestyle Division at IHG France

Julien Munoz Appointed Chief Commercial Officer (CCO) at The Hongkong and Shanghai Hotels, Limited (Peninsula) in Kowloon Hong Kong SAR, Hong Kong (SAR)

Hilton Signs Majestic Palace Sorrento, Curio Collection by Hilton

Pan Pacific Hotels Group Strengthens Presence in Southeast Asia

Hilton Expands in Milan with Cadorna Hotel, Curio Collection by Hilton

Featured Event

WTTC 25th Global Summit

This September, the eyes of the global Travel & Tourism sector will turn to Rome as Italy hosts the 25th edition of the World Travel & Tourism Council’s (WTTC) Global Summit, the most influential event on the global tourism calendar.

Today's Supplier News

Hospitality Associates Selects Canary Technologies for AI Guest Messaging

Snapfix Launches Multi-Site Console

Around the World in Hotels: Spotlight on Denmark

Upcoming Events

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