Mirai AI Infrastructure

A unified architecture designed from the ground up for the conversational and agentic era
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Mirai AI Infrastructure is a conversational and agentic architecture built natively on top of Mirai's direct-booking stack — not a chatbot added to the website. Its core is a reservation engine that has evolved to quote, book, modify and cancel inside a natural-language conversation, in text or voice and in up to 100 languages.

The architecture has five coordinated layers: the conversational booking engine; Knowledge, the hotel's canonical content database; Sarai, the conversational assistant that understands and responds to guests; Lobby, a control layer for monitoring, human hand-off, analytics and continuous improvement; and an MCP layer that exposes the hotel's content, availability and booking functions to external assistants such as ChatGPT, Gemini or Claude as that ecosystem matures.

Because every interface runs on the same inventory, pricing and rules, the guest gets one coherent experience across web, WhatsApp, voice and external agents. The same booking engine that answers a question about parking can close a same-day booking, without redirecting the user to a separate form. The AI runs autonomously in the large majority of cases; the hotel keeps full visibility and can step in whenever a conversation requires it.

Proof Points

300 hotels live and 1,000+ in onboarding, within months of launch
Over 90 days, 27,500+ hours of guest conversation handled autonomously, with under 0.5% requiring human intervention
In a recent week, 4.4% of conversations with booking intent ended in a created reservation, and roughly 1 in 2 guests who reached the data-capture step completed one
Two hotels live as approved apps in the ChatGPT app directory, built on Mirai's MCP infrastructure, with more under review by OpenAI
3.8/5 average guest satisfaction across 80,000+ rated AI conversations

Pricing & Availability

Pricing — Outcome-based, Flat fee per property.

Availability — Global.

User base — 300+ hotels live on the conversational booking engine, within months of launch

Application Areas

Reservations Distribution Data & Analytics

AI Classification

AI-Native Generative LLM Conversational AI Agentic RAG & Search Speech & Voice Fully-Autonomous

Integrates with 45+ PMSs and channel managers, including Oracle OPERA, Mews, SiteMinder and Amadeus. Runs natively on Mirai's booking engine across web, WhatsApp and voice, and exposes content, availability and booking to external AI assistants via MCP.

Mirai AI Infrastructure is a product by Mirai