Caitlin McKenna has been appointed as Chief Development Officer at Trilogy Spa Holdings
Trilogy Spa Holdings ("Trilogy"), the leading boutique spa management firm, has announced today the appointment of Caitlin McKenna as Chief Development Officer. Reporting to President John Grunbeck, McKenna will be responsible for development efforts in acquiring new properties and implementing key strategies to meet Trilogy's expansion plans.
McKenna joins Trilogy with a diverse career in experience design, brand management, consulting, investment, and product development within Full Service & Luxury Hospitality, Spa, Wellness, and Experience Service industries. Most recently, McKenna served as Global Head, Human-Centric Innovation, at JLL, where she aided in transforming Work Dynamics, a multibillion-dollar business, into a product-led organization. She was responsible for leading a new global product function and strategy, promoting industry differentiation and commercial growth to the firm
Prior to JLL, McKenna served as Global Spa & Wellness and Customer Experience & Innovation for Hilton Worldwide, supporting 17 brands within the company's portfolio. She designed, developed, and operated the Innovation Gallery, Hilton's lab, and showcase for the future of hospitality. During her tenure leading Spa & Wellness, she managed the brand curation, launch, and expansion of Waldorf Astoria Spa, Conrad Spa, and eforea spas. Beyond Hilton's proprietary brands, she designed space, services, standards, partnerships, and business intelligence to maximize operational performance and returns for owners and operators globally.
McKenna holds a Bachelor of Science in Hotel Administration from Cornell University. She has been a guest lecturer and curriculum designer at Georgetown University, Cornell University, and the University of Houston. She is an Industry Scholar and former Advisory Board Member of Cornell Institute for Healthy Futures, a member of CHIEF, and an advisor to various start-ups in the service, technology, and consumer industries.
Trilogy Spa Holdings offers management, consulting, leasing, asset management, auditing, and pre-opening services that drive profits forward for spas and hotel spas. Properties in the portfolio include but are not limited to: The Green Valley Ranch Spa and The Red Rock Spa, by Well & Being in Las Vegas; SpaWell at El Conquistador Tucson, A Hilton Resort in Arizona; Sisley Spa at The Ritz Carlton in Marina del Rey, California; and the Waldorf Astoria hotels in Chicago and New York City.
Caitlin McKenna is an alumnus of Cornell | Nolan School of Hotel Administration – Class of 2005.