Sarah Jones has been promoted to Vice President, Commercial Strategy & Customer Excellence at Enseo
Enseo, the essential technology services provider and innovator for foundational technology in hospitality, announced the promotion of Sarah Jones to Vice President, Commercial Strategy & Customer Excellence. In this expanded role, Jones will take Enseo's industry-leading service to an even higher level, directing a new Customer Success team that connects with hotels from installation through training and every touch point that follows, ensuring a collaborative and seamless experience.
In her almost five years at Enseo, Jones has held leadership roles in business, development, operations, and client success. Her promotion underscores Enseo's focus on delivering unmatched service experiences and guiding hotel partners toward measurable results and increased revenue.
Enseo's Customer Success team plays a pivotal role in ensuring long-term satisfaction, improved revenue, and operational efficiency for our hotel partners. Through proactive engagement, regular business reviews, and continuous training, the team provides the tools and insights hotels need to maximize their in-room technology investments.
Enseo is proud to lead the industry in customer support, with average answer times under 35 seconds and 87% of calls answered within 45 seconds. Enseo's established customer support center, combined with the dedicated Customer Success team, continues to set a new standard for service and partnership across the hospitality industry.
For more information on Enseo, visit www.enseo.com.