AI-Powered Paid Ads Drive 3x Revenue Growth
Grand Hôtel Lille Case Study
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Photo by Userguest
About Grand Hôtel Lille
Grand Hôtel Lille is a centrally located 3-star hotel in Lille, ideally positioned near the city’s main transport hubs and historic centre. The hotel caters to a mix of business and leisure travellers, offering comfortable accommodation with easy access to key attractions, shopping areas, and corporate districts.
With strong competition in the local market and heavy reliance on OTAs across the city, driving direct bookings through its own channels is a key priority for the hotel.
The Challenge
Like many independent city hotels, Grand Hôtel Lille faced a common issue:
Paid ads were generating traffic but not consistently converting into bookings
Campaign performance lacked clear optimisation towards real booking outcomes
Reliance on external channels made it harder to grow direct bookings sustainably
The hotel needed a way to turn paid acquisition into a reliable and scalable source of direct bookings without adding complexity.
The Solution
For Grand Hôtel Lille, AdsPlus transformed Google Ads from a basic acquisition channel into a reliable driver of direct bookings.
Grand Hôtel Lille implemented AdsPlus to take a more structured and performance-driven approach to Google Ads.
With AdsPlus, campaigns were:
Automatically structured around high-intent search demand
Continuously optimised based on booking data, not just clicks
Managed with a focus on maximising direct bookings, not traffic
This removed the need for manual campaign management while ensuring performance improved over time.
The Results
Comparison: Before vs After AdsPlus
To understand the impact of AdsPlus, we compared performance from the period prior to implementation with the period following implementation.
After AdsPlus, performance improved significantly across all key metrics.
Bookings increased by approximately 3x
Revenue increased by approximately 3x
Return on ad spend improved by more than 4x.
In addition to the uplift, results became far more consistent, with strong performance sustained across multiple months rather than isolated peaks.
This demonstrates how AdsPlus can turn Google Ads into a predictable and high-performing booking channel, even for a single independent hotel.
What Made the Difference
Booking-Focused Optimisation
Unlike traditional setups that optimise for clicks or impressions, AdsPlus focuses on actual bookings, ensuring spend is directed towards what matters most.
Smart Campaign Structure
Campaigns are automatically built to capture high-intent demand, reducing wasted spend and improving conversion rates.
Continuous Performance Improvement
AdsPlus continuously refines targeting and bidding, allowing performance to improve without manual intervention.
Interested in seeing how AdsPlus could help your hotel increase direct bookings and improve ROAS?
Book a demo to explore how AI-powered optimisation can turn paid ads into a scalable booking channel for your property.
About USERGUEST
USERGUEST is a cutting-edge hotel tech tool that integrates with the hotel's existing website and tech stack. Once installed, the tool automatically gets to work. By analysing data, the tool determines what actions are necessary to influence the visitor's behaviour and guides them towards completing a booking. The tool enhances the overall booking experience by displaying personalised messages and boosts direct bookings by using incentives at key points of the user journey. Through a pioneering approach known as Rev Marketing Automation (RMA), Userguest is the only direct bookings tool that automatically helps hotels generate incremental revenue and optimise inventory simultaneously. It is compatible with all booking engines and offers full support from a dedicated team that handles everything from integration to ongoing support and recommendations. A 30-day free trial is available with unrestricted access to the user-friendly dashboard and more than 30 features.
Find out more via the Userguest website: https://userguest.com/.
Follow Userguest on LinkedIn: https://www.linkedin.com/company/userguest/.