Building Blocks for Profitability
May 17 - 18, 2005
Art Institute of Chicago
Chicago, United States
In today's hospitality industry, addressing profitability and guest satisfaction is an essential piece of business planning. Heightened security awareness and rapidly changing customer needs place new demands on management and staff. Hotel professionals need to be prepared with the right tools in place to identify risk, reduce incident, and provide higher levels of quality service.
Kicked off with an industry keynote from Raymond Ellis, Professor & Director of Loss Prevention Management Institute, University of Houston Conrad N. Hilton College of Hotel and Restaurant Management, attendees will hear about expert solutions for tomorrow's guests through interactive roundtables and discussions on risk management, environmental issues, digital identity theft, spa safety and more.
Fireman's Fund Insurance Company has underwritten all attendance fees as an educational service to advance understanding of risk in the hospitality industry.
Agents: Wednesday, May 18, 2005
Industry & Policy Holders: Thursday, May 19, 2005
11:00 AM - 4:00 PM
Art Institute of Chicago
(Columbus Drive Entrance Only)
230 South Columbus Drive
Chicago, IL 60603
May 18th, RSVP at