Safe & Seamless Traveller Journey Webinar

The COVID-19 pandemic is proving to accelerate innovation and the integration of new technologies. Digital adoption and consumption are on the rise, with consumers now expecting contactless technologies as a basic prerequisite for a safe and seamless travel experience. These range from traveller's viewing restaurant menus and using mobile check-in to accessing aspects of their hotel rooms all using their mobile devices. Integrated digital solutions will be fast-tracked to reduce physical touchpoints across the journey. The sector will build on and aggregate existing solutions from biometric verifications and e-gates at airports, to contactless payments. All enhancing the traveller experience and addressing new concerns around capturing health data.

To capitalize on the accelerated pace of innovation within Travel and Tourism (T&T), biometric digital identity solutions - which enable touchless experiences - should be considered over implementing solely touchless solutions. Biometrics provides several benefits, most notably reducing human interaction, by removing the need to verify one's identity in person, while improving security and creating a better experience. Maintaining high standards of security is critical in the travel industry and incorporating biometrics gives screening authorities greater confidence in the traveller's identity, thus reducing the risk associated with each traveller and allowing for turning the process contactless.

Join the World Travel & Tourism Council, Oliver Wyman, and industry leaders as we discuss:

• How the T&T Sector continues to confront the effects of the coronavirus pandemic and restart global travel, through significant strides in the use of biometrics
• How biometric solutions can assist the T&T Sector's recovery from the COVID-19 pandemic
• The role of digital identities across the traveller journey
• Required steps to ensure a harmonized approach to the implementation of innovative biometric enabled digital identities across the T&T industry

Bring your questions to engage our leaders in the discussion about the new traveller experience.

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