The pandemic has obviously changed a lot. New technology has evolved, travel behavior has changed, guests' needs are different. How should hoteliers respond to this new reality? How can we ensure the hotel remains competitive in 2022 and beyond?
Customer experience and engagement are my true focus across my 26+ years of experience in international corporations throughout the Travel, Hospitality, and Digital industries. How do we help our consumers to have a better experience when they engage with our brands and how we embed digital transformation in a 360° customer journey as an enabler.
Scott Dahl is a hospitality executive and educator with more than 30 years of leadership in revenue management, sales, marketing, and digital strategy. He was honored as HSMAI’s Corporate Revenue Optimization Professional of the Year in 2024 while serving as Senior Vice President at Wurzak Hotel Group, his last industry role before returning to Les Roches to teach.
Thierry Collard is Commercial Director at OTA Insight. CRME-certified and a graduate of Hotelschool The Hague, he has been at the company since 2016. Thierry leads the commercial organisation for the EMEA Growth Markets region.
Ian Di Tullio is Chief Commercial Officer at Minor Hotels, where he heads global Brand, Marketing, Digital, Sales, Loyalty, Marketing, PR and Revenue & Distribution across a portfolio of more than 560 hotels in 57 countries.
The Wurzak Hotel Group (“WHG”) is a Philadelphia based, vertically integrated owner, developer and operator of premium branded full service, extended stay and focus service hotels.
Lighthouse (formerly OTA Insight) is the leading commercial platform for the travel & hospitality industry. We transform complexity into confidence by providing actionable market insights, business intelligence, and pricing tools that maximize revenue growth.
FunnelTV is the first independent Live Streaming channel completely dedicated to the Travel tech and Hospitality industry. Founded by Enzo Aita with over 20 years of experience in Sales, Revenue and Marketing management, including having held key roles in developing international markets (operating in hotels as a consultant and for travel tech), FunnelTV goal is to build collaborations with great leaders from the hospitality and travel tech...
Press Release December 13, 2022